Which data Buypass collects and processes, and the legal basis for our processing, depends on which of our features or services you use. Below, the processing that is relevant is described.
You have a customer relationship with Buypass
Buypass processes personal data for the purpose of conducting ID and payment transactions, administering the customer relationship, and ensuring that we meet our obligations under laws and regulations.
The legal basis for processing is the fulfilment of an agreement with you.
For more information, please refer to:
Customer agreement for the Sports payment solution
Customer Agreement for Buypass ID and Subscriber Agreements for Enterprise and TLS
Use of contact form
In a contact form we ask for: Name, position, e-mail address, company, telephone number, and the subject of your inquiry. The data is stored in our customer service system and/or in CRM when relevant.
The purpose of collecting and storing information is to be able to respond to and have a dialogue around your inquiry.
Subscribe to newsletters
Buypass sends newsletters by e-mail to subscribers. We ask for name, company name and e-mail address, professional interests and consent to electronic marketing. This also serves as consent to the processing of data.
Events and marketing activities
For events and other marketing activities, we may need to ask for name, position, e-mail address, company, telephone number and any other relevant information. The purpose of the collection is to provide information to participants, administer and facilitate events and prepare participant lists.
Microsoft Teams is used as a webinar platform. Data associated with webinars will be transferred to our CRM system.
Use of cookies
We use cookies on our website. These are used to recognize your computer or mobile phone and give you a better user experience.
By retrieving information and/or using services on Buypass' website, you consent to cookies being set in your browser. You can change your cookie settings at any time (except strictly necessary cookies) by clicking on the button "Cookie settings" in the lower left corner of the website.
You can read more about our use of cookies.
Server logs on website
All visits to our websites are logged on our server. The information is collected to ensure operation. In the event of an attack on our website, the IP address used in connection with the attack will be blocked.
Customer Service Desk
We use Jira Service Management from Atlassian as a case management tool for our customer service. We data such as name, e-mail, telephone number, in addition to description of the inquiry and suggested solutions. We do this to fulfill an agreement with you or to assist you in using our services.
CRM system
We use HubSpot as our CRM system to manage information about our contacts (customers, partners and prospects). We store data such as name, e-mail, telephone number, title/role, consents, professional interests, activities, e-mail conversations and notes related to dialogue / sales processes, as well as visits to our website. Data is stored as long as needed or until the user requests it to be deleted.
We use Insycle for data cleansing and importing contact data from other internal systems into our CRM.
When you visit our websites, cookies from HubSpot will track page views. This happens anonymously until you provide your contact information in a web form or consent to marketing from us. This means that information you send us can be linked with information that has previously been anonymized about visits to our website. This requires that you have accepted cookies. For more information on how this works, you can read here.
